Privacy Policy

Last updated: August 2026

This Privacy Policy explains how Guduri Sreecharan HUF, trading as Vaishnavi Hospitality Services (GSTIN: 29AAJHG4551P1ZM), operating Indrakila (indrakila.com) and its properties Govindam, Madhavam & Narayanam, collects, uses, stores, and protects your personal information.

1. Information We Collect

When you visit our website, make a booking, or contact us, we may collect:

Contact details: name, phone number, email address
Booking details: check-in/check-out dates, property preference, number of guests, payment/transaction details
Identification details: government ID information (for guest registration, as required by local regulations)
Communication data: messages exchanged with us via WhatsApp, email, phone, or our website contact form
Technical data: basic website usage data (e.g., pages visited), if analytics tools are used

2. How We Use Your Information

We use your information to:

Process and confirm your bookings and stay-related requests
Communicate booking confirmations, check-in details, and support messages via WhatsApp Business, email, or phone call
Respond to inquiries, complaints, or partnership requests
Comply with legal and regulatory requirements (e.g., guest registration norms)
Improve our services and website experience

3. WhatsApp Communication

We use WhatsApp Business (including AI-assisted and human-agent responses) to engage with guests for:

Booking confirmations and check-in/check-out details
Answering guest queries (e.g., property information, amenities, directions)
General support during your stay

By messaging us on WhatsApp or providing your phone number during booking, you consent to receive such communication. Your WhatsApp conversations and shared details are used solely for the purpose of guest engagement and are not sold or shared with unrelated third parties. You may opt out of promotional messages at any time by informing us directly.

4. Data Sharing

We do not sell your personal information. We may share necessary details with:

Payment processors, to complete transactions
Government authorities, where required for guest registration or legal compliance
Service providers (e.g., WhatsApp Business API/CRM platforms) strictly for the purpose of delivering our services to you

5. Data Storage & Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, or misuse. Data is retained only as long as necessary for booking, legal, or accounting purposes.

6. Your Rights

You may request to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data (subject to legal record-keeping requirements)
Opt out of promotional/marketing communication

To exercise these rights, contact us at stay@indrakila.com.

7. Third-Party Platforms

If you book via Airbnb or other third-party platforms, their respective privacy policies also apply to data collected through those platforms.

8. Cookies & Website Analytics

Our website may use basic cookies or analytics tools to understand site usage and improve user experience. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

Vaishnavi Hospitality Services (Guduri Sreecharan HUF)
Email: stay@indrakila.com
Phone: +91-7676574414
WhatsApp: +91-7676574414
Address: 711, 9th Cross Road, behind Sree Cauvery School, Indiranagar, Bengaluru, Karnataka - 560038