Cancellation & Refund Policy
Last updated: August 2026This policy applies to all direct bookings made with Indrakila (Govindam, Madhavam & Narayanam properties) via our website, WhatsApp, email, or phone.
Cancellation Windows
| Cancellation Time (before check-in) | Refund |
|---|---|
| 48 hours or more | 100% refund (minus payment gateway charges, if any) |
| 24–48 hours | 50% refund |
| Less than 24 hours / No-show | No refund |
How to Cancel
To cancel or modify a booking, please contact us at:
- WhatsApp: +91-7676574414
- Email: stay@indrakila.com
- Phone: +91-7676574414
Cancellation requests are effective from the time we acknowledge receipt, not from when the message is sent.
Refund Processing
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Any payment gateway or bank transaction charges may be deducted from the refund amount.
Modifications
Date changes/rescheduling (subject to availability) may be permitted free of charge if requested at least 48 hours before the original check-in date; otherwise cancellation terms apply.
Force Majeure
In case of cancellations due to circumstances beyond our control (natural disasters, government restrictions, etc.), we will offer a full refund or the option to reschedule your stay, at our discretion.
Third-Party Bookings
Bookings made via Airbnb or other third-party platforms are subject to that platform's cancellation and refund policy, not this one.
Contact Us
Vaishnavi Hospitality Services (Guduri Sreecharan HUF)
Email: stay@indrakila.com
Phone: +91-7676574414
WhatsApp: +91-7676574414
Address: 711, 9th Cross Road, behind Sree Cauvery School, Indiranagar, Bengaluru, Karnataka - 560038